Frequently asked questions
Where can I collect my order?
From our store at Shop F04, Upstairs, Park City Village Mall, 26 Park Street, Harare. Choose “Store Collection” at checkout and wait for the ready-for-collection confirmation before travelling.
Do you deliver outside Harare?
Yes — we deliver nationwide by courier. Delivery cost depends on your location and parcel size, and is confirmed with you before dispatch.
Do you ship internationally?
International orders are handled by quotation: place your enquiry at checkout or via the quotation page and we'll confirm shipping options and cost before any payment.
How can I pay?
Current options are shown at checkout. Online payment via Paynow (EcoCash, OneMoney, card) is being finalised; bank transfer and pay-on-collection are available. No card details are ever entered or stored on this website.
Can I pay in ZWG?
Prices are listed in USD. ZWG display uses the store's configured exchange rate; the settlement currency is always confirmed at checkout and on your order.
Do you supply schools and companies?
Yes. Use the Request a Quotation page for formal quotations with purchase-order support, bulk pricing and delivery coordination.
Do your products come with support?
Yes — we offer technical product support on WhatsApp and in-store. If you're stuck wiring or coding something you bought from us, ask us.
How do I track my order?
Use the Track Order page with your order number and the email you used at checkout.
What if an item arrives faulty?
Contact us as soon as possible with your order number. See the Returns & Warranty page for the process — faulty items are repaired, replaced or refunded according to the product's warranty.